Moerasvaren 147, 3452 KC Vleuten, Netherlands[email protected]Service area: the Netherlands
FAQ

Frequently asked questions

Practical information about watch care, appointments, service scope and educational sessions in the Netherlands.

How do I request a repair or restoration?

Use the contact form and describe the watch, its symptoms, approximate age if known and the type of help you are seeking. We will review the request and explain the next practical step.

Do you serve clients throughout the Netherlands?

Yes. The company is based in Vleuten and serves clients across the Netherlands. The exact handover, appointment or transport arrangement depends on the watch and the service requested.

Can you guarantee that every watch can be repaired?

No. Some watches may have unavailable parts, previous damage or conditions that make full repair impractical. An assessment is used to determine what can reasonably be done.

Will restoration make a vintage watch look new?

Not necessarily, and that is often intentional. Historical watches can lose character and originality through excessive polishing or replacement. A conservative restoration plan may preserve visible age.

How long does service take?

Timing depends on diagnosis, movement complexity, parts availability and the agreed scope. No artificial countdowns or unrealistic turnaround promises are used.

Do you provide valuations or investment advice?

No financial or investment advice is offered. Educational collector guidance may discuss condition, originality and historical context, but clients remain responsible for purchase, sale and ownership decisions.

How do educational sessions work?

Sessions are structured around a topic, learning goals, demonstrations or observation tasks and practical takeaways. They are educational and do not provide professional qualifications or guaranteed career outcomes.

How should I prepare my watch for an appointment?

Bring the watch and any relevant service records, boxes, original components or documentation you want considered. Avoid cleaning or polishing the watch immediately before assessment if originality is important.